Omnichannel contact centre platform
Conversational AI platform
Customer
Powered
calls
Sent
SMSes
Highest number of calls in a day
Highest number of SMSes in a day
Powered
bot conversations
Average number of chatbot users in a day
Resolved
queries
Highest number of queries resolved in a day
Safeguarded the privacy of
people via number masking
Enabled
hours of conversation
Connected
people
Maintained a CSAT score of
calls
Spent
hours answering customer tickets and calls
Resolved
tickets