The pandemic gave rise to a new world

With new
ways to
Work
Learn
Party
With new ways to
Work
Learn
Party

So, we stepped into
2021 with a mission.

A mission to build an

all-in-one cloud platform

to simplify customer engagement

To help businesses adopt

new ways of communication

for connected conversations

Supported by passionate investors
with $90 Mn in funding

We made

the biggest upgrade
to Exotel

Joined forces with

Omnichannel contact centre platform

Conversational AI platform

&

Customer

To form the biggest & only

full stack
customer engagement platform

in the emerging markets!

20

21

With Ameyo & Cogno AI alongside us,

We have done so much more this year.

Together, we:

Served 6,012 businesses

across 54 countries

Powered cloud communication

for 8,8750 agents

Became cloud customer engagement leaders in key verticals

  • BFSI
  • NBFC
  • FinTech
  • EduTech
  • FoodTech
  • Recruitment
  • Logistics
  • E-commerce
  • HealthTech
  • BFSI
  • NBFC
  • FinTech
  • EduTech
  • FoodTech
  • Recruitment
  • Logistics
  • E-commerce
  • HealthTech

Handled enormous scale without breaking a sweat

Powered

7.5 Bn

calls

Sent

1 Bn

SMSes

33 Mn

Highest number of calls in a day

9 Mn

Highest number of SMSes in a day

AI chatbots saved 27 million man-hours

Powered

2 Bn

bot conversations

1 Mn

Average number of chatbot users in a day

Resolved

1.5 Bn

queries

4.4 Mn

Highest number of queries resolved in a day

Enabled foolproof connectivity

Safeguarded the privacy of

471 Mn

people via number masking

Enabled

67 Mn

hours of conversation

Connected

609 Mn

people

Put our customers first

Maintained a CSAT score of

93 %

calls

Spent

47,856

hours answering customer tickets and calls

Resolved

87,910

tickets

And all of this was made possible only because of

our wonderful team of 953
working from 61 cities across India

We had a blast in

2021..

Here’s to an even better 2022 for all of us

Happy

New Year!

10 years in the making.

And we’re just getting started.